Editor's Note: This post was updated on June 19, 2020 to update data and links.
Everybody wants to know what the future holds. Only a few of us go to great lengths - like fortune-tellers and oracles - for any hint at what's to come. We're not here to make judgements or snide comments, but no crystal ball can predict the future of the always-evolving digital realm. In order to understand what the digital marketing world has in mind for the coming years, we must look at facts, data and trends. With our latest digital marketing infographic, we examined the writing on the wall and took a shot at foretelling the future of digital marketing.
The truth is, nobody knows what the landscape of digital marketing will look like this time next year. We can make speculations and educated guesses based on the information we have, but nothing is certain. At the end of the day, trying to predict which tactics and strategies will put marketers ahead of the curve (and their competition) is what sets the great ones apart from the rest. Maybe the future we foretell with this infographic will be accurate or perhaps it'll be way off base; either way, it's the effort and experience of trying that matters.
Content marketing will rule budgets, priorities and customer attention. If you've read anything at all about digital marketing in the last three years, then this shouldn't be a surprise. Content marketing is so hot right now. On a data-backed front, 71% of marketers report that they're getting an increased content marketing budget for 2015. These kind of predictive stats are exactly what you're looking for if you want to define your digital marketing strategy based on what's likely to happen in the future. And it doesn't necessarily mean you have to load up on content marketing in 2015.
Companies can and should use the same statistics to make different conclusions. For example, a content marketing company would use the aforementioned statistic to prepare for an uptick in sales conversations and meetings. On the flip side, a company whose competitors are already knocking it out of the park with content marketing might pivot toward a channel that's untapped in their industry. It's that old adage we're always talking about: it depends. The combination of tactics and strategies that works for one business may not be the right mix for other brands.
Personalization will earn you some serious cred amongst your customers. As a marketer, the one thing you should always be doing is listening to your customers. You won't be able to please every customer and you shouldn't let a few disgruntled people dictate your strategy, but you should always listen. When reports say that 67% of consumers say it’s important for brands to provide them with a personalized experience., you should take notice. In digital marketing, how you use stats like these matter more than just being able to spout them off when somebody asks.
User experience on mobile devices will improve drastically. With the stats suggesting that ONE BILLION people will use their smartphone as their only form of Internet access in 2015, it's time to start thinking about mobile first and everything else second. This is a big shift, even for those on the cutting edge of digital marketing, so the sooner you can wrap your head around a mobile-first approach, the quicker you'll jump ahead of the competition.
Professionals everywhere will find and channel their inner marketer. A company's marketing material is a direct reflection of the company itself. If a brand's marketing is bland and too focused on self-promotion, customers will quickly realize they're dealing with a selfish, bland company. These days, nobody wants to purchase from brands who are all about themselves. In fact, customer-centric companies gained 43% in performance ratings compared to a 40% decrease for companies who've neglected customer experience. That's a big deal. If your business hasn't had discussions on customer experience, make it a priority early in 2015.
Up-and-coming trend: it’s all about the digital best dressed list. 2015, the year of Google Glass and Apple's Watch. If we've learned one thing about the rise of smartphones and tablets, it's that technology has the power to drastically change the digital marketing landscape in a very short period of time. When it comes to technology, pay attention, adopt and experiment early, and embrace change. It's the only way forward in our increasingly technical world.
Here's the full infographic and an embed code (please use this code if you plan to use or infographic on your site):